This week NMHC presented the C.A.R.E. Award to Bill Chambers, a member of the Northern Montana Care Center (NMCC) Team. Bill serves as the receptionist for NMCC; greeting residents, visitors and staff as they come and go.
Bill was nominated for this honor by several of his co-workers. He was complimented on his professionalism, willingness to pitch in and his excellent proofreading skills. Bill sits on several committees throughout the Northern Montana Health Care organization and he works tirelessly to help improve processes.
“Having Bill as our Receptionist at NMCC ensures that visitors will see not only a smiling face, but their business will be handled in a professional, caring manner”, stated Christen Obresley, NMCC Administrator and VP of Regulatory and Community Services for Northern Montana Health Care (NMHC). “He also does announcements for us throughout the facility, and our residents enjoy hearing his friendly voice inviting them to activities.”
Bill is also very active in the community of Havre. He volunteers within NMHC as well. As part of the announcement from the High Five Club at NMHC on Monday, Bill was presented with a special logoed jacket. Nominations are now being sought for the next recipient.
The “C.A.R.E.” Award was started as part of NMHC’s Customer Service Group, “The High Five Club”. C.A.R.E. stands for Compassionately Achieving Remarkable Excellence. The purpose of this bi-monthly recognition award is to acknowledge employees who have served at NMHC in an exceptional manner by exemplifying outstanding service through his or her work, and consistently exhibiting a positive and supportive attitude. Employees at NMHC nominate their fellow employees for this award.
Customer Service is important to Northern Montana Health Care. “Being the healthcare provider of choice” is part of their mission statement. Taking the time to recognize excellence in their employees is one of the ways they try to achieve this goal.