Customer Service is important to Northern Montana Health Care. “Being the healthcare provider of choice” is part of their mission statement. Taking the time to recognize excellence in their employees is one of the ways they try to achieve this goal.
The “C.A.R.E.” Award was started as part of their Customer Service Group, “The High Five Club”. C.A.R.E. stands for Compassionately Achieving Remarkable Excellence. The purpose of this bi-monthly recognition award is to acknowledge employees who have served at NMHC in an exceptional manner by exemplifying outstanding service through his or her work, and consistently exhibiting a positive and supportive attitude. Employees at NMHC nominate their fellow employees for this award.
The co-worker that nominated Susan has been a patient at the Vision Center. “Susan is a new addition to the team at the Vision Center,” stated the nominator. “She makes everyone feel at ease in the department. She directs traffic with the patients and makes everyone feel acknowledged. I also appreciate her as a co-worker as she is always willing to help out with projects, especially the Festival Days Parade and Float.”
Susan was presented with a special logoed jacket as part of a surprise announcement from the High Five Club at NMHC on Monday. Nominations are now being sought for the next recipient.